NLP and Customer Focus
NLP (Neuro Linguistic Programming) training is a program in which the NLP concept and its details are shared with participants.
Benefits After the NLP and Customer Orientation Program
- Individual awareness
- Courage
- Self-confidence
- Creativity
- Influencing and persuading
NLP and Customer Orientation Program
It emphasizes the quality that can be achieved in communication by addressing the mental factors that particularly affect customer behavior and experiences in the sales field through NLP techniques and theory. NLP principles, metaprograms, and NLP language patterns are internalized as a skill model to understand how communication can be customer-oriented.
Purpose of the NLP and Customer Orientation Training Program
- Helping participants recognize their moods and develop the ability to maintain their desired state of mind
- Enabling participants to become aware of NLP techniques and apply them as a skill model, turning their learning into a behavioral model through daily practice and feedback
- Developing questioning, idea-sharing, and persuasion skills using NLP techniques
- Providing awareness of how mental processes are highlighted and reflected in language and behavior through active and deep listening, dramatization, and demonstration
- Ensuring participants consciously internalize application methods and reflect them in daily life
- Demonstrating the strong impact of different language patterns and meta-programs in persuasion, non-violent communication, understanding, and self-expression
Who Can Participate in the NLP and Customer Orientation Training Program
- Managers
- Specialists
- Human resources staff
- Sales managers
- Sales specialists
- Everyone who communicates with internal and external customers
Benefits After the NLP and Customer Orientation Training Program
- Discovering how the mind works and how meta-programs affect our lives
- Increasing individual awareness and being able to use language patterns in persuasion
- Experiencing the acquisition of courage, self-confidence, creativity, and commitment mindsets
- Gaining awareness of what is happening in the other person’s mind during the persuasion process using NLP techniques
- Developing effective and strong questioning skills
- Identifying and classifying the needs of the people we communicate with
- Presenting solutions that meet the needs using the most appropriate language pattern
- Effectively using active and deep listening skills
- Preventing objections before they arise and turning existing objections into opportunities
- Learning the process of influencing and persuading
Method of the NLP and Customer Orientation Training Program
The NLP and Customer Orientation Program is conducted as a classroom training. This training, which is focused on individual learning, enables participants to become familiar with concepts and core competencies that allow them to understand themselves as a “system.” The training is participatory and experiential; participants progress through the program by learning from one another and gaining new awareness, tools, and skills that they can immediately apply.
Content of the NLP and Customer Orientation Training Program
- Learning cycle and training method
- What is NLP? Relationship between communication and NLP
- Perspective from 4 angles (x y z w)
- Perceiving the world in 6 dimensions
- Impact we create in relationships
- Why and how we behave this way?
- Perspective change process
- Judging–Learning mindset
- Levels of deep listening
- Powerful questioning
- Filters in perception
- Universal modeling
- Representation systems
- Meta programs
- Internal self-processing system
- NLP language patterns
