Nonviolent Communication
Nonviolent Communication aims to bring understanding, respect, and cooperation into our relationships.
Benefits After the Nonviolent Communication Program
- Interaction
- Performance
- Productivity
- Team spirit
- Shared goals
Nonviolent Communication Program
This program enables participants to understand emotions and the underlying needs behind them, and through experiential learning, turns the “Nonviolent Communication” language into an applicable, practical skill.
Purpose of the Nonviolent Communication Training Program
- To bring understanding, respect, and cooperation into our relationships
- In communication; to achieve inner ease and balance by becoming aware of one’s own emotions and needs
- In communication; to build high-quality and effective relationships by understanding the emotions and needs of the other person
- To contribute to creating satisfied customers through the language of Nonviolent Communication while progressing toward the goal of achieving 100% internal and external customer satisfaction
Who Can Participate in the Nonviolent Communication Training Program
- Managers
- Parents
- Teachers
- Professionals
- Sales specialists
- Call center employees
- Anyone who communicates with internal and external customers
Benefits of the Nonviolent Communication Training Program
- Development of listening skills in communication
- Ability to build empathy
- Anger management in communication
- Strengthening relationships with internal and external customers
Method of the Nonviolent Communication Training Program
The Nonviolent Communication Program is delivered through in-class training. This training, which is designed to support individual learning, enables participants to recognize concepts and core competencies that allow them to understand themselves as a “system.” The training is participatory and experiential; participants also learn from one another and progress through the program with new awareness, tools, and skills that they can immediately apply.
Nonviolent Communication Training Program Content
- Clarifying current communication states and goals
- Self-observation and awareness
- Recognizing the connection between oneself and the system as a whole
- The 5 steps of development (focus – intention – mindset – behavior – skill)
- Core principles of Nonviolent Communication
- What does giving from the heart mean?
- What kind of communication blocks compassion?
- Elements of Nonviolent Communication
- The concept of “Mind Cinema”
- Listening skills and levels of listening
- Observation: observing without assumptions, only observing
- Feelings: Feeling lists
- Needs: needs list – behind all feelings lie our needs
- The four ears of Nonviolent Communication:
- Jackal toward others
- Jackal toward self
- Self-empathy
- Empathy toward others
- Anger as an emotion and the needs behind it
- Requests
- Appreciation
